What our Customers say...
Water Damage Testimonials
Great customer service and great staff, very knowledgeable.
Abbey, Tim and her team did a fantastic job on cleaning the mess from water damage in my house. I highly recommend them. I panic when I saw water under my hardwood floors. I contact Abbey right away, and I was so happy she calmed me down and told me not to worry that her team would be at my house to clean it up. The customer service is extremely important to me. This is the company I can count on at all times. I will refer them to all my friends and family with no doubts.
Abbey: Thank you so much to you and your team.
The staff were professional, ethical, polite and good employees. Did great informing the process and cleaning.
Very professional, clean, tidy and complete. Very impressed.
A very good crew with the best service.
Mr. Fash wrote about our crew, Saleem and Gabe " Impressed by how courteous and knowledgably SERVPRO of Upland service personnel were. Always responded in a professional tone and dressed professionally.
Keep up the fast, smart, diligent work! The crew was professional, and they took care of me as if I was family! Thank you.
Lisa Santiago wrote about our crew, Gabe, Erick, and Josue " Very professional company. Always kept in constant communication. Made our horrible experience a little less stressful."
I had a bad experience with ANOTHER SERVPRO Franchise, But SERVPRO of Upland was great, They stopped all my fears. Rating is normally 10, I give them 20. I also rated them 15 for being impressed on site personnel Abbey Khoury that performed Services with her Crew.
Margaret from Rancho Cucamonga, CA wrote SERVPRO was at my location within half hour from placing the call to them. Tim Khoury showed up with his crew who immediately took charge of the situation. I was reassured that things would be OK. Later Abbey Khoury Shoed up to check on the work and she was wonderful again reassuring me and detailing what was involved in the cleanup. I highly recommend SERVPRO of Upland because of the wonderful caring way I was treated and reassured.
Mrs. Ayers from Palm Springs, CA wrote "We were hit by a storm and flooding, we were referred to SERVPRO of Upland and were happily surprised. They swiftly, assessed the problem, devised a plan and were here with a proposal and new and silent blowers and dehumidifier equipment within hours. The crew did what they promised solving our problem quickly and effectively. They came a long way to be helpful and any comments here cannot fully express our satisfaction and gratitude.
Not only were SERVPRO of Upland efficient and knowledgeably, but also they were good, honest people. We were impressed from the 1st day of our water damage we had. A wonderful company to work with.
Our lives changed in an instant when a water pipe broke, luckily we called SERVPRO of Upland and immediately Tim and his team came on site saving the day. After initial questions and concerns, we were very impressed that Abbey took a special interest in our case and made a special trip to follow up on the quality of treatment and answered all questions. They demonstrated professionalism and client-centered approach to a difficult situation.
Sharon Loya from Fontana, CA wrote " Your staff were very professional and understanding and respectful "
Cynthia Aguirre from Upland, San Antonio Heights wrote " Keep up the great work, having the owner come to my house in person working along side by side with his crew, were very kind, did and excellent team work. All the guys were so nice, informative and re assuring that every thing was going to be OK. made me feel so much better :-) "