What can you do until help arrives?
DO: Limit movement in the facility to prevent soot particles from spreading and additional damage from occurring.
DO: Place clean towels or old linens on rugs and high traffic areas.
DO: Coat chrome faucets, trim the appliances with petroleum jelly or oil.
DO: Place aluminum foil or wood blocks between office furniture legs and wet carpet.
DO NOT: Wash any walls or printed surfaces.
DO NOT: Shampoo carpet or upholstery.
DO NOT: Clean any electrical equipment.
DO NOT: Send clothing to dry cleaner since improper cleaning may set smoke odor.
Within one hour from notice of loss, a SERVPRO Franchise professional contacts you to arrange for service.
Within four hours of loss notification, a SERVPRO Franchise professional is on-site to start mitigation services.
Within eight business hours of on-site arrival, a verbal briefing of the scope is communicated to the appropriate person.