Recent Posts

Important things to do before we arrive onto the scene of the water damage

9/7/2018 (Permalink)

Water Damage Important things to do before we arrive onto the scene of the water damage Extracting water from wet carpet.

As a service to our customers, the following are the most important things to do while you’re waiting for us to arrive on the scene of the water damage:

    If you’ve determined the leak or flood source, safely eliminate the problem such as turning off the main water supply.If the water damage is coming from a contaminated source, such as sewage lines, leave the area immediately to avoid getting sick.Remove as many water-damaged items as you can from the area, determining what can be saved or salvaged and what can be dried and kept.

With our qualified and professional technicians you will feel a peace of mind when it comes to restoring your home back to its preloss condition. Our technicians are thoroughly trained in the latest restoration techniques, returning your life to normal as quickly as possible. Our emergency service professionals are knowledgeable and will help facilitate quick response times when you need it most.

SERVPRO of Upland/San Antonio Heights is a proud member of IICRC and carries the highly regarded status of IICRC Certified Firm. This assures you that you have retained the best in the business. Our technicians receive training and certification to enable them to perform the finest job for you in a timely and professional manner.

Top 5 causes of commercial water damage

8/29/2018 (Permalink)

Commercial Top 5 causes of commercial water damage Commercial water damage in clothing store.

Flooding can happen very quickly. What starts out as a small storm can suddenly turn into something larger, and cause a lot more damage than anyone expected. If your commercial property isn’t in pristine condition, there is a chance that water damage will occur. For example, a small leak on the roof can turn into a large downpour of water that floods an entire section of the property.

Damaged appliances. Pretty much every office building has a kitchen or a break room. And typically these rooms have a refrigerator and possibly a dishwasher. When these appliances fail, they can leak a significant amount of water, flooding the entire room or more.

Backed up sewer lines. Bathrooms are another source of possible problems. It is not uncommon for the sewer lines to get backed up, releasing contaminated water into the building. This type of water damage is extremely dangerous because the water is filled with hazardous waste and other contaminants.

Malfunctioning sprinklers. By law, all commercial properties must be equipped with an overhead sprinkler system. This system works in conjunction with the fire alarm, and is typically activated when the fire alarm goes off. This can cause water damage in two ways. First, as we mentioned in a previous blog post, any time there is a fire and the sprinklers activate, there will be water damage. And second, the sprinkler system can malfunction and activate on its own. When this happens, significant water damage can occur because of the fact that the sprinkler system covers the entire building.

Broken pipes. Broken or cracked pipes are very common in commercial buildings, especially as they age. When these pipes burst open, water rushes out of them, spraying throughout the building. This can cause damage to the ceiling, walls, and flooring, not to mention any furniture or electronics that get in the water’s way.

When we arrive to a commercial water damage

8/29/2018 (Permalink)

Commercial When we arrive to a commercial water damage Water damage in a commercial property.

Obviously you want to keep an eye on the list above. Ongoing maintenance to your commercial property is key to not having water related issues. But if water damage does happen anywhere on your property, you need to take immediate action. After calling your insurance provider, you need to contact a reliable water damage restoration company, like us. And once we are on the job, we get right to work by doing the following:

First we will thoroughly inspect the property. We will find out what caused the damage and make sure that the water has stopped flowing. We will also determine if the water is contaminated or not. During this stage we remove all furniture that has been affected, while trying to salvage as much as possible.
Next we begin the water extraction process. We use pumps and other vacuums to remove all water from the property.

Once all the water is removed, we start the drying process. If everything is not dried properly, problems occur that result in longer recovery and escalating restoration costs. We set up and monitor the drying process through every phase to ensure that proper drying occurs. We will document moisture levels, provide moisture maps, and photograph drying for the insurance provider. When the property has been thoroughly dried, we start the sanitation process. We have to make sure everything is cleaned and sanitized because of the mold and other contaminates that form due to standing water. Water damage isn’t something that you want to happen on your commercial property. But when it does, you want to hire the right company to clean up the damage and get your business back to normal as quickly as possible. Call us today to put a disaster response plan in place.

After suffering from a fire damage

8/29/2018 (Permalink)

Fire Damage After suffering from a fire damage Fire damage in home.
  1. Don’t touch anything.
    Never enter your premises without the express consent of firefighters. Fire damage can result in an array of hidden, unsafe conditions. Commercial fires are a serious situation. When in doubt, call for SERVPRO of Upland/San Antonio Heights.
  2. Turn all utilities off.
    Turn off water at the valve, and gas and electricity at the meter.
  3. Immediately contact your insurance company.
    They can start the claims process rolling by sending out an insurance adjuster to assess damages and discuss the situation. They will also advise you of what you should or should not do to protect your insurance coverage. If you rent or lease space, contact the property owner’s insurance agent as well.
  4. After the “all-clear,” remove necessary items.
    These include business licenses and permits, inventory and accounting records, employee documents, insurance information, cash, credit cards, and checkbooks, and other valuables. NOTE: Do not open fire safes until they have cooled as contents may ignite or the safe explode!
  5. Notify local law enforcement – and everyone else.
    Alerting local law enforcement can help prevent further vandalism, theft, and liability issues. Employees, customers, suppliers and vendors should be notified of the situation, as well as the post office and your utility and credit card companies. Be sure to provide updated contact information.

Call SERVPRO of Upland/San Antonio Heights to make your fire damage "Like it never even happened."

What to do after a fire damage

8/29/2018 (Permalink)

Fire Damage What to do after a fire damage House on fire

Experiencing a house fire is a scary situation. After the feeling of unbelief, people are wondering what they can do to start the cleanup process from the damage. It’s important to take the necessary steps to ensure you and your family are safe.

Get Permission Before Entering Your Property

Depending on how extensive the fire damage is, make sure the Fire Marshall tells you that the structure is safe to enter. There are possible dangers in your home such as hot spots and unsupported beams that could cause harm.  You also want to be careful no one in the household uses the electricity without permission from the authorities. Although you are anxious to find out if your favorite things survived the fire, waiting until it is safe prevents you from dealing with an injury that could delay cleaning up the fire damage.

Document the Damage

It is also a good idea to take pictures that can be used for insurance purposes and to give potential companies an idea of the damage when you are seeking quotes. It’s important to note that some damage may not be visible, such as getting that smoke smell out of clothes and furniture. Remember, it’s important to keep in mind that fire creates two types of smoke damage; visible soot and an invisible odor.

Call A Professional Fire Damage Restoration Company

Although there are some things you can do on your own, such as removing items like clothing and linens that can be washed or taken to the dry cleaners. But, you should not attempt to handle items that have severe damage from the fire, smoke or water. Contacting a restoration company is the best way to handle fire damages. These companies specialize in restoring and repairing what has been damaged.

Checklist after a Storm Damage

8/16/2018 (Permalink)

Storm Damage Checklist after a Storm Damage Storm damage on residential or business properties

Whether it is wind, rain, hail or lightening, it’s important to do a quick inspection around your property after a storm to check for any damages that might require repairs – or even an insurance claim.

After the storm has cleared and it is safe to go outside, you should check the following things around your property:


  • Missing, damaged or broken roof shingles
  • Siding damage
  • Cracks, tears or buckling in the flashing
  • Chimney damage – tilting, loose or damaged bricks, missing or torn flashing
  • Gutters with debris and clogging, granules in downspouts, dents, bent or sagging sections, loose attachments
  • Shattered windows, broken panes or damaged frame
  • Downed or damaged powerlines – make sure that you stay away from any downed lines, and call the local utility company to report the location


  • Check the attic and interiors for damp sections, moisture stains or peeling paint on the walls or ceiling
  • Look in the basement and crawl space for flooding or structural damage
  • Inspect electronics and appliances after power surges – washer, dryer, dishwasher, electric fireplace, refrigerator, TV, computer, etc.
  • Downed or damaged powerlines – make sure that you stay away from any downed lines, and call the local utility company to report the location

Fire damage in your home

8/13/2018 (Permalink)

Fire Damage Fire damage in your home Fire in lake Elsinore earlier this week

SERVPRO of Upland/San Antonio Heights understand the feeling of frustration and overwhelming concern related to handling fire damage. Our priority is to help you regain control. Responding quickly to a fire damage can save you money, reduce more extensive damage and shorten the length of down time. Armed with industry-approved equipment and expertise, SERVPRO of Upland/San Antonio Heights will make every effort to restore your home to preloss condition when possible. We use the latest equipment, products and process to properly removed smoke, soot and fire damage from walls, flooring and air ducts and restore furniture and equipment. Franchise technicians are available 44-hours a day, 365 days a year to help you get your home back in business. No matter how the fire started, a feeling of concern about your home, and family safety seem to follow. After calling the fire department to put out the fire, who do you call to clean up the damage caused by the fire? SERVPRO of Upland/San Antonio Heights are trained in the cleanup and care of your home. Before attempting to clean up the fire damage, contact SERVPRO of Upland/San Antonio Heights to make it "Like it never even happened."

Commercial damages

8/13/2018 (Permalink)

Commercial Commercial damages Commercial water damage.

When business owners visualize water damage, they often picture a massive storm wiping out power lines, flooding offices, and shutting down businesses for days at a time. It is true that commercial water damage is often the result of floods and water that stems from weather events and storms. However, many entrepreneurs and business space renters forget that storms and severe weather aren't the only causes of floods and water damage. Here are some of the typical causes of water damage to commercial buildings. 

1. Malfunctioning sprinkler systems 
Some older office and retail buildings still have outdated sprinkler systems that work in conjunction with fire protection systems. While such sprinklers can come in handy during a fire emergency, they can also cause commercial flood damage if they are faulty or in need of replacement. This could easily damage inventory and business assets. 

2. Damaged appliances and equipment This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that has appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency. 

3. Broken pipes and plumbing 
Just like in a residence, if the plumbing system in your workplace fails water damage could be the result. 

4. Backed up sewer lines 
This is another cause of commercial water damage that often catches business owners by surprise. Should the sewer line to your building back up or become damaged, realize the potential dangers of contaminated Black Water which can cause health effects and ruin products and office furnishings. 

Fire damage

8/7/2018 (Permalink)

Fire Damage Fire damage Fire in Corona, CA.

Not only do soot and smoke contain chemicals harmful to your health, but they can permeate carpets, drapes, and other textiles within your home. We eliminate the odor along with the potential risk with immediate cleaning, using professional tools and equipment. We use industry approved techniques to break up smoke molecules, eliminating odors and dangerous chemicals from every type of fabric. If water was used to suppress the fire, SERVPRO of Upland/San Antonio Heights will need to extract the water from each effected area. We then use industrial air movers to accelerate evaporation and dehumidifiers to pull moisture from the air—the fastest drying process possible. Once your home is dry, we clean any surfaces affected by smoke residue and moisture using EPA registered antimicrobial disinfectants for the safest sterilization. Your health and safety is our highest priority. SERVPRO makes it "Like it never even happened."

Storm and Flood damage

7/2/2018 (Permalink)

Storm Damage Storm and Flood damage This is a photo of SERVPRO employees at the biggest losses SERVPRO of Upland/San Antonio Heights has worked on. This day we had over 200 employees.

Storm and flood damage can be devastating. Immediate action is needed, and you need the company with storm damage experience. SERVPRO franchise professionals have the expertise and the resources to handle any size disaster and can respond immediately to storm and flooding conditions. Why choose a SERVPRO franchise professional? Firstly we are the faster to any size disaster. SERVPRO franchise professionals are dedicated to responding immediately to water and storm damage emergencies. A fast response lessens the damage, limits further damage, and reduces cost. Second, we are highly trained water damage specialists. We specialize in water and storm damage restoration, the cornerstone of our business. SERVPRO franchise professionals have extensive water damage restoration training that enables them to get you back to normal. Thirdly we have the resources to handle storm and disasters. We have a national network of over 1,700 Franchises across the country and elite Disaster Recovery Team strategically located throughout the country.